Order and Shipping
Order Processing
All orders are processed within 1 - 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will recieve another notification when your order has been dispatched.
During peak times, processing times may be slightly longer due to high demands.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at check out based on your location and order size.
Estimated delivery dates are as per selected courier and delivery.
Please note: Delivery times are estimates and may vary depending on external factors.
Items Not Available for Delivery
Some items may be marked as "Special Delivery" due to size or weight.
These items can not be delivered to all areas and are generally capped within 50km radius of warehouse location.
Shipping Locations
We currently ship Australia-wide only.
At this time, we do not offer international shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Delays and Delivery Issues
Frosty's Festive Finds is not responsible for delays caused by:
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Postal carriers
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Incorrect or incomplete addresses
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Weather or unforeseen ciurcumstances
If your order is significantly delayed, please contact us and we'll do our best to assist.
Incorrect Address
Please ensure your shipping address is correct at checkout.
If an order is returned to us due to an incorrect address:
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Additional ship[ping fees may apply for redelivery
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us via email within 48 hours of delivery with:
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Your order number
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Photos of the damaged item(s)
We will work with you to resolve the issue as quickly as possible.
Contact us
For any shipping-related questions, please contact us at:
Thank you for shopping with Frosty's Festive Finds
For any shipping-related questions, please contact us at: